Software updates remain a sore point for the 86 per cent of consumers who are using Android-based smartphones. Both Apple and Microsoft have significantly different update policies, mostly allowing the companies to deliver updates directly to their customers. There is much more to these updates than just the Android (or Windows) version. With numerous versions, subversions and carrier modified versions of the phone’s software, experts may struggle when attempting physical extraction. Let us have a look at the differences between the three mobile operating systems, their update policies and the challenges they present to the forensic examiner.