What do you send as a console log when contacting customer support? On our end, we often see a vague description of the problem with a photo of the monitor taken with a phone. A legible photo if we’re lucky; a blurred one when we’re not. Screenshots come second, copy-paste from the console third. All three leave out most of what we need to diagnose a failed extraction. iOS Forensic Toolkit writes three kinds of log files to disk, and we need them all to investigate the issue.